Frequently Asked Questions


Hours of Availability

The iSite+ web site is available 7:00 am to 7:00 pm Monday through Friday and noon to 6:00 pm Sunday. Transaction Utility becomes unavailable at noon on the last Friday of every month and it becomes available again the next time I-SITE is available (currently 6:00 pm Sunday).

  • The iSite+ web site is available 7:00 am to 7:00 pm Monday through Friday and noon to 6:00 pm Sunday.
  • Transaction Utility becomes unavailable at noon on the last Friday of every month. It becomes available again when iSite+ next becomes available (currently 6:00 pm Sunday).

 

Support

The NAIC Help Desk is staffed from 8:00 am to 5:00 pm Central Time, Monday through Friday (except holidays).

You may contact the Help Desk using the following means:

 

Accessing Additional iSite+ Areas

To request access to iSite+ areas which are unavailable to you, contact the Help Desk.

 

System and Browser Requirements

System Requirements