Contacts

The NAIC Help Desk provides technical support and customer service for NAIC applications, products and services to enhance productivity within the insurance community. We satisfy customers by delivering education, communication and technical expertise for our computer systems

 How to Reach Us

The Help Desk is staffed from 8 a.m. to 5 p.m. Central Time, Monday through Friday (except holidays). You can contact the Help Desk using the methods below:

Speak with a Help Desk Analyst by calling 816-783-8500

Send an E-Mail to the Help Desk

Send a FAX to 816-460-7456

NIPR Internet Applications
All times are Central Time

NIPR Web sites are generally available 24 hours a day, however, interruptions in service may occur during scheduled maintenance windows. NIPR Gateway transaction processing will not occur during scheduled maintenance. Maintenance windows are as follows:

Monday 11 p.m. - Tuesday 7 a.m.
Tuesday 11 p.m. - Wednesday 7 a.m.
Wednesday 9 p.m. - Thursday 7 a.m.
Thursday 11 p.m. - Friday 7 a.m.
Friday 11 p.m. - Saturday 7 a.m.
Saturday 1 p.m. - Monday 7 a.m.

NIPR Customer Service
Send an e-mail
816.783.8468

• PDB Data Issues

• Electronic Licensing (general questions)

• Customer Support

• Billing

Help Desk
Send an e-mail
816.783.8500

• Electronic Applications

• PDB Technical Issues

• Web Site Questions

NIPR Marketing
Send an E-mail
816.783.8467

• PDB and NIPR Gateway and Specific Subscriber Information