Frequenty Asked Questions (FAQs)
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In viewing my appointment renewal listing, there are more or less records (appointments) than I believe we have for that State that should be up for renewal. What do I do?
If there are more, it may possibly be the State records appointments and renews by Line of Authority (LOA) instead of simply one per producer. If the number of records are extremely high or extremely low, then contact the NIPR help desk at (816) 783-8468 or customerservice@nipr.com.
Can I add terminations or add appointments on the invoice?
No, you can not add terminations or add appointments on this invoice. These changes should be have been made prior to the creation of the invoice. The State does encourage you to keep your listing of appointments current. You will still have to pay the renewal fee, but you can use the listing of appointments to create terminations to send to the State.
The information on the screen requires that I shift the screen left and right to read it all.
You can change your computer system screen area. The screens have been designed to fit the common sizes of screen area definitions.
When I download a report the License ID column has scientific notation in it like " 3.1E+08). Or other data is cut off and not complete. What do I do?
You need to enlarge the width of the column display and the full License ID or other data will display. Or you may need to change the data type definition from numeric to text to correct the problem.
I am having problems processing my credit card for the State renewal invoice amount. Or I disagree with the amount of the State fees being charged. What do I do?
Contact the NIPR help desk at (816) 783-8468 or email: customerservice@nipr.com.
I am unable to select pay by credit card. All I get is the Final Renewal Invoice. What do I do?
First check the status of the invoice on the first screen. If the status is marked "Paid" then NIPR has received payment and sent the renewal transactions on to the States.
What is the ACH Number?
The Automated Clearing House number is provided by the receiving company and is used to authorize funds transfers from the requesting financial institute. The NIPR ACH number is: 9431763793. Use 'NIPR' for the company name.
When am I required to furnish an ACH to my bank?
The ACH number should be sent to your financial institution prior to choosing the electronic check payment option in our application. But only IF your account requires pre-authorization from you to process an electronic check request. Providing your bank with NIPR's ACH number will provide this authorization and allow your bank to process the electronic check request from NIPR. If you are unsure if your account requires this pre-authorization, you must contact your bank.
Will the ACH number be used by all companies for paying company appointment renewal bills through NIPR?
No. Only companies that require the ACH number as part of their electronic billing authorization will need the number.
Do I need to have NIPR complete our ACH form?
No, since NIPR utilizes a third party vender to process the electronic check payments, only the ACH number and Company name are required.
Is the ABA number required for electronic checks?
No. The ABA (American Banking Association) number is only needed when companies are conducting transfers directly.
Do all banks and credit unions accept electronic payments?
No. Smaller banks and some credit unions may not be setup to process electronic checks. You may want to contact your bank if you are not sure they will accept electronic checks.
Is there a customer service number to call if I have other questions about electronic checks?
If you have general questions, please contact the NAIC Help Desk at (816) 783-8500 or Help@naic.org. If you have specific questions about the setup for electronic checks, contact NIPR Customer Service at (816) 783-8468 or customerservice@nipr.com.
Are there any fees for using electronic check payments for NIPR?
There are no additional processing fees associated with electronic check payments but all applicable NIPR fees will apply.
How will I identify electronic check charges on my company's bank statement?
The NIPR company name will be included on the memo line along with the payment type i.e. Appointment Renewals, Resident License, Resident Renewals.
Are there any extra fees for or penalties if my electronic check fails?
There will be a $25.00 insufficient fund charge for each electronic check that does not clear the bank. Additionally, the transaction will be cancelled if the payment is not resolved.
Is a check number required?
A check number is required. A number must be entered, up to 9 digits long, which denotes either your check number or another number of significance for your reconciliation of this transaction. If you do not need this for your records you may enter '0001' in this field.
Is there a limit to the length of the check number?
The check number may vary in length but the field may be up to 9-digits long.
What if I don't have a check number?
The check number is not sent in the ACH file, so customers can enter any number that has not been used in the system. The check number field is used to make sure that duplicate check numbers are not entered. Note: Banks use '0001' to denote a check without a number.
What is the Denied page?
The denied screen is an indication that the validation of the customer's checking account information failed and the electronic check payment has been suspended.
Why was my electronic check denied?
The account verification process used by the electronic check vendor has determined that the customer's account information appears on the NCN (National Check Network). What does this mean? This account has been flagged for some reason by this verification vendor.
How can I pay if my electronic check was denied?
You may use another checking account.
You may submit your payment using a credit card.
In order to prevent further denied transactions you should also contact the National Check Network at 1-800-849-4209 and speak with a customer service representative for more information regarding the check denial and possible procedures to clear your account from this network.